Institute for Industrial Development Incubator with MSME Hiring for Customer Service Manager at Lucknow, Uttar Pradesh, India Full Time

Job Description

We are hiring for the post of Customer Service Manager (CSM) having the Good Communication Skills and capable to maintain the Good Relationship with CustomersRequirements:
1. Bachelor’s degree in business administration or relevant field.
2. 2 – 3 years relevant work experience in EdTech company.
3. Must have own laptop/desktop to work.
4. Proficiency in Microsoft Office and customer service software.
5. Outstanding written and verbal communication skills.Responsibilities:
1. Stay updated on the latest industry techniques and methods.
2. Assess service statistics and prepare detailed reports on your findings.
3. Create effective customer service procedures, policies, and standards.
4. Develop and implement sales strategies, client service, and retention plans.
5. Keep accurate records and document customer service actions and discussionsNo.Of Post: 8Location: LucknowSalary: 10 to 15k/Month*Local Candidates are preferred Job Types: Full-time, Regular / PermanentSalary: INR10,000.00 – INR15,000.00 per monthBenefits:

• Cell phone reimbursement

Schedule:

• Day shift

Ability to commute/relocate:

• Lucknow, Lucknow – 226001, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)
• Call Center Occupations: 1 year (Preferred)

Speak with the employer
+91 6389022406