Integrate Hiring for IT System Administrator (L2) at Chennai, Tamil Nadu Full Time

Full Job Description
at Integrate
Chennai

Company Overview:
Integrate is the leader in Precision Demand Marketing, an emerging category to help B2B marketers develop and deliver an omnichannel demand strategy, convert leads to revenue and drive marketing ROI.

Over the past decade, Integrate has evolved from solving complex challenges across each demand generation channel to powering account-based, buyer-driven omnichannel experiences. Integrate’s Demand Acceleration Platform helps marketers orchestrate connected buying experiences that drive qualified conversations at scale, simplify ABM management, and accelerate revenue generation.

We have been recognized as a “Best Places to Work” every year since 2014 and have offices in Phoenix, AZ, Hopkinton, MA, Birmingham, AL, London, UK, and now in Chennai, India! However, we are a remote-first type company where you will find Integrators across the globe!

Our Mission:
To connect everything – data, channels, tech, and team members – to create intelligent buyer and account journeys, and deliver Precision Demand Marketing at scale.

Why us?

Integrate is an organization of integrity, talent, passion, and vision. Our track record of growth, customer success, and an executive commitment to leading in product discovery, innovation, and user experience, has us positioned for revolutionary innovation in enterprise software.

Integrate’s Annual Growth Snapshot:
Founded: 2010
Funding: $100m+ raised from leading MarTech investors, along with a partnership/acquisition by Audax Private Equity in December 2021
Customers: Enterprise and high-growth companies, including Salesforce, Microsoft, Oracle, Dell, Adobe, Akamai, VMware, RedHat, Pluralsight, Splunk, etc.
Global offices: Phoenix, Boston, Birmingham, London,Denver, and Chennai India
Employees: ~380
Revenue Growth: 40% YoY
DAP Ecosystem: 1000’s of event and trade shows; marketplace of 150+ publishers; 1000’s publications; 700M social subscribers; 2M+ web and mobile insights. This ecosystem includes a growing group of partners, including companies such as Bombora, Digital Pi, JustGlobal, LinkedIn, ON24, and Inverta.

Company Overview:
Integrate activates, governs, and measures marketing campaigns across demand channels. This enables marketers to launch cross-channel buyer experiences, ensure data integrity, measure the impact of their programs, and inform the next best investments. On Integrate, marketers can create more precise and personalized buying experiences that reach the right buyer with the right message at the right point in their buying journey, and ultimately convert more leads to revenue.

Mission: Integrate’s mission is to connect everything – data, channels, tech, and team members – to create intelligent buyer and account journeys and deliver Precision Demand Marketing at scale.

Integrate Growth Snapshot

450+ Employees$80M+ Funding500+ Enterprise Customers40%+ YoY Growth
Key Responsibilities (3-8 yrs)

Service Desk

Delivery of technology services to end-users in a cloud-centric user environment
Manage the general technology and user connectivity onsite for 80+ users
ticket resolution and handling escalations
onboarding/offboarding tasks for joiners and leavers
Work closely with US/UK counterparts to ensure good service delivery globally
Processes and procedure documentation
Responsible for understanding and maintaining SaaS licenses
Responsible for managing a portion of 200+ SaaS accounts
Assist the Cybersecurity team with access reviews and reporting
MDM and workstation configuration management (Intune, JAMF).
Assist other IT staff, HR, and other departments as needed.

SSO

Advanced knowledge of O365 and Okta
Work with application owners and service providers to enable SSO for new SaaS
Create SSO applications and configure SAML/OIDC/SCIM settings
Provide consultation to application stakeholders on SSO integration process
Assess and validate requests for proper and accurate data
Process SSO requests using a ticketing system
Assist application stakeholders and service providers with troubleshooting SSO issues

Qualifications

Ability to self-manage or having management experience.
Strong written and verbal communication skills with excellent organizational and time management ability
Proven track record of experience working in corporate IT and providing identity and SaaS management, IT cloud administration support to end users.
Good aptitude for investigating issues and solving technical problems under pressure
Knowledge of Windows and Mac operating systems, with hands-on experience troubleshooting common problems
Ability to prioritize work received in person, email and helpdesk based on business or user impact
Solid understanding of core networking and server infrastructure concepts
Preferred experience maintaining a corporate IT security posture and relating that posture to compliance requirements (IE: GDPR, ISO 27001, SOC2, PCI, etc)
Experience deploying and supporting technologies in a multi-office corporate setting

Integrate in the News:
Best Tech Startups in Arizona (2018-2021)
Integrate Acquires Akkroo
Integrate Acquires ListenLoop
Why Four MarTech CEO’s Bet Big on Integrate