Intertek Hiring for Business Analyst at Mumbai, India Full Time

About Intertek

Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices and over 46,000 people in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains.

Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely.

True to the spirit of our founders, we lead the industry with unparallel ATIC services. The spirit ignited by our co-founder Thomas Alva Edison who gave one of the biggest inventions to the world – lightbulb, has guided all the Intertekers for 130 years and we continue to discover the

Edison in ourselves every day! The opportunity for you to be a part of this heritage is right there, join our ever-better journey it’s time to unveil your destiny.

What we are looking for in you?

• Assist in the ongoing testing and support of our core Evolution2 application

• Gather requirements definitions, progressing these through to written documents that form the basis of ongoing development requirements.

• Work with a wider team of Regional Experts to gather request details from end users.

• Liaison with offshore software suppliers on a day-to-day basis during the development and testing phase.

• Attending scheduled and ad-hoc progress meetings.

• Software release testing and documentation of results

• Prepare in advance for new releases and rollouts to anticipate customer inquiries.

• Prepare software release notes and update training materials as required.

• Carry out testing post deployment to confirm that applications are operational and all new code has been deployed to plan

• Reporting

• Provision of ad-hoc reports using pre-defined SQL queries

• Develop amended or new reports as required by the business

• Support & Training

• Act as a Level 3 support function and escalate issues to 3rd party support when appropriate via defined escalations procedures.

• Will support end users via telephone and e-mail in a courteous manner and perform initial application support.

• Will be required to work on other ad-hoc projects as and when required.

• Will be required to work weekends, on an ad-hoc monthly basis, to cover support for server maintenance and patching as well as code releases

QUALIFICATIONS/EXPERIENCE

• Essential

• Some experience of working in an IT development environment and understanding of full project life cycle including analysis, requirement definition, testing, delivery and support.

• Desirable

• Experience of working with external software developers in a Rapid Application Development environment as well as off shore teams

• Experience of Microsoft SQL environments and be able to produce data extracts and on demand reporting

• Ideal but not essential

• Knowledge of Inspection and Auditing business, time recording systems, accounting systems, Customer Relationship Management and Business Intelligence applications.

• Knowledge of .NET, Infragistics, HP QC.

• Knowledge of the Oil and Gas sector.

COMPETENCIES

• Ability to work on own initiative as well as part of a small development and support team.

• Self-motivated, good organisational and planning skills, detail oriented. A team player, able to work with peers on tasks and projects

• High level of numeracy and ability to communicate in English effectively both verbally and in writing as well as able to produce clear and concise documentation

• The desire to stay up to date with technology changes.

• Methodical in approach and good communication skills with ability to read, analyse, and interpret technical and business documentation.

• Flexible approach to working hours and travel and cultural awareness.