InvestAdvise Hiring for (E-141) Client Relationship Manager at Noida, Uttar Pradesh, India Full Time

Job Description: As a CRM Manager, your primary responsibility is to develop and nurture profitable relationships with key customers. You will lead a team in overseeing customer relationships, ensuring quick and efficient resolution of customer complaints, and keeping customers informed about the latest products to boost sales. Job Responsibilities: 1. Building and Maintaining Customer Relationships: Cultivate and maintain profitable relationships with key customers to ensure long-term loyalty and satisfaction. 2. Team Oversight: Supervise the relationships with customers handled by your team, providing guidance and support as needed. 3. Complaint Resolution: Efficiently resolve customer complaints by coordinating with internal and external stakeholders, ensuring timely and satisfactory solutions. 4. Product Updates: Keep customers informed about the latest products and services to stimulate sales and encourage repeat business. 5. Strategic Planning: Collaborate with internal… stakeholders to plan and execute strategic initiatives that enhance customer relationships and drive business growth. 6. Customer Base Expansion: Work towards expanding the customer base through upselling and cross-selling, identifying opportunities for additional sales. 7. Customized Service: Understand the unique needs of key customers and address them appropriately to ensure their satisfaction. 8. MIS Management: Maintain detailed records in the Management Information System (MIS) for applications, payments, and tasks, ensuring proper monitoring and documentation. Job Requirements: 1. Bachelor’s or Master’s degree in Administration or a related field. 2. Excellent interpersonal and communication skills, with the ability to build and maintain strong customer relationships. 3. Proficiency in Microsoft applications, including Word, Excel, and PowerPoint. 4. Strong leadership skills and the ability to work effectively within a team. 5. A positive attitude focused on ensuring customer satisfaction. As a CRM Manager, you will play a pivotal role in maintaining and growing customer relationships, ultimately contributing to the company’s success and profitability,

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