Monitor, follow-up and provide partner operations in accordance to SLA for IQVIA partnership program.
Essential Functions
Responsible for operations requests (HTML5/Salesforce)
Willing to work in evening shifts to support America and LATAM region
Liaise confidently with different functional group (Product Support, Delivery Enablement)
Responsible to follow standard operation procedures (SOP) and provide solutions within Service Level Agreement (SLA) in good quality
Establish and maintain effective communications i.e. provide regular feedback to manager on metrics, work challenges/issues and successes
Build a positive, collaborative team environment
Qualifications
Bachelor’s Degree in Computer Science or related discipline
3 to 5 years of work experience in development or operations (technical)
Background in Pharmaceutical domain (An added asset)
Skills
Technology: HTML5/Javascript/CSS3/JSON/jQuery/jQuery mobile/ CORS. Salesforce (desired)
Experience in responsive web development
Experience in handling browser compatibility
Good debugging skills with browser extensions and server tools
Excellent written and verbal skills in English
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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