Isolve Technologies pvt ltd Hiring for Customer Relationship Officer at Chennai Full Time

iSolve Technologies is a Business Transformation company. We partner with our customers, understand their business, hypothesize and analyze process gaps, build strategy and bring 100% visibility to every step of the operation with innovative technology.

Customers typically come to us for our in-depth understanding of businesses and stay with us for our service excellence!

We’re looking for an experienced Customer Relations Officer for our Chennai region, who can handle our clients.

Key Skills:

• Strong communication skills
• Smart, analytical and presentable
• Ability to multi-task
• Manage the coordination of slots between clients & the internal team
• Manage query tickets to see that it gets answered on time by the team
• Excellent organizational skills
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty
• Proficient in Word, Excel, Outlook, and PowerPoint

Key Responsibilities:

• Handle client interface and act as a single point of contact for queries
• Liaison between Operations, Transition & Client
• Maintain a positive relationship & rapport with the clients
• Ensure effective account management
• Address technical and operations issues as and when required
• Take ownership of weekly/monthly service review calls with the customer/client and plan the agenda accordingly

Qualifications Required:

• Any Bachelor/Master’s Degree with 1-4 years of experience in Customer Relations Management
• Excellent Hindi, English & Tamil communication with good analytical & presentation skills required
• Affinity for travel & passion for growth
• Pleasant conduct, strong inter-personal & collaboration skills both with clients & internal stakeholders

Remuneration:
Negotiable – Will be determined according to the candidate’s professional abilities and track record
Important Note:
Candidates should be ready to join immediately.

Job Type: Full-time

Salary: ₹30,000.00 – ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• Customer relationship management: 1 year (Required)

Work Remotely:

• No

Speak with the employer
+91 8939832425