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Private Jobs / Private Sector
IT Executive – IN Full Time
This is a remote position.
JOB PURPOSE
To ensure IT support to Internal and External users of Lithan EduCLaaS.
Responsibilities
Provide remote support to endusers who are facing technical issues with their devices applications or network connectivity.
Identify analyze and resolve problems using various tools and methods such as remote access diagnostic software or manuals.
Escalate complex or unresolved issues to the appropriate level of support or vendor.
Install configure and update software components such as laptops desktops printers scanners mobile devices operating systems antivirus and office applications.
Perform security checks on devices and systems such as virus scans.
Document and report issues solutions and feedback using ticketing systems (Fresh Service)
Train and educate users on how to use their devices and applications efficiently and securely as well as on the best practices and policies of the organization.
Coordinate and collaborate with other IT staff vendors and stakeholders to ensure smooth and timely delivery of services.
Once a week carry out after office standby support (appropriate renumeration will be provided).
Requirements
Requirements
Experienced in providing deskside support or similar technical support role.
Strong knowledge and skills in troubleshooting and resolving hardware and software issues.
Proficient in using various operating systems such as Windows and iOS.
Familiar with various applications such as Microsoft 365 Zoom Teams.
Excellent communication and interpersonal skills with the ability to explain technical concepts in simple and clear terms.
Customeroriented and serviceminded with the ability to handle stressful situations and difficult customers.
Selfmotivated and proactive with the ability to work independently and as part of a team.
Flexible and adaptable with the ability to work under pressure and meet deadlines.
Attention to detail and quality with the ability to follow instructions and procedures.
In order to be successful in this role we need someone who has
At least 1 years experience in relevant fields
Added credit for those with scripting knowledge of PHP or Python with Database knowledge of mySQL
Willing to learn Microsoft Powerplatform (Flow Power virtual agent Power apps) to support users.