IWG Careers Hiring for Freelance Account Helpdesk Support at New Delhi Full Time

Work from the comfort of your home!

Are you ready to join the workspace transformation?

Leading a transformation requires talent, energy, focus, and commitment – that’s why we’re looking for entrepreneurial people who are full of fantastic ideas and have the energy to turn them into reality.

If that sounds like you, read below to find out more!

Job purpose

IWG currently has openings for “Account Helpdesk Agents” working within our Customer Service Team. As an Account Helpdesk Agent, you play a key role in ensuring our Customers have a Great Day at Work – every day – by carrying out the below tasks.

• Handling customer service queries via email and eventually calls
• Resolve account, billing, and payment queries.
• Provide first-contact resolution where possible.
• Update Customers on the progress of their query when first-contact resolution is not possible.
• Liaise with non-customer-facing departments and local field teams to provide speedy resolution to our Customers.
• Manage Customer complaints and queries in the designated system.
• Meet agreed SLA’s – regardless of support required from additional departments the responsibility of providing resolution within SLA lies with the Account Helpdesk Agent.
• Work towards both individual and team targets daily.
• Perform other duties and tasks as assigned.

Our Successful Candidates Have:

• Proficiency in English
• Excellent math skills
• Customer service experience
• Basic accounting background is a plus
• Can start immediately

Technical Requirements ( Non-negotiable)

You have your own PC/Laptop with the below specifications:

Minimum:

• Intel Core i5 1.6GHZ
• 8GB RAM
• Windows 10 64-bit or higher
• 10 MBPS internet connection

Recommended:

• Intel Core i5 2.4GHZ or higher
• 16GB RAM or higher
• Windows 10 64-bit or higher
• 25 MBPS internet connection or faster
• Extra monitor

About IWG

IWG companies such as Regus, Spaces, No18, Openoffice, Basepoint, and Signature now help millions of people in almost 3,300 locations in over 1,000 towns and cities across more than 110 countries. We create personal, financial, and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet to individuals and the next generation of industry leaders

About Account Helpdesk

Our Account Helpdesk Team comprises of international professionals from all over the world. By working together, we can provide our customers with world-class service and on-the-spot resolution to make sure that they have a Great Day at Work!

We believe that in order for our customers to have a great day at work, our team should too – that’s why we have created a fast-paced, dynamic and engaging department that celebrates each of our Agents and holds regular themed event days and team-building gatherings.