Jobs for Humanity Hiring for Production Support Representative – Windows Admin at Pune, Maharashtra Full Time

Full Job Description
Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

Job Description

Position Type :
Full time

Type Of Hire :
Experienced (relevant combo of work and education)

Education Desired :
Bachelor of Engineering

Travel Percentage :
5 – 10%

Windows Server Administration : Pune(Aundh) – 3 to 5 years

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

What you will be doing

Provides in-depth product support to FIS clients by resolving incoming inquiries.Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.Documents customer information and recurring technical issues to support product quality programs and product development.Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
What you bring:
Documents client information and recurring technical issues to support product quality programs and product developmentStrong analytical skillsKnowledge in Windows Server Administration & IIS/Azure, implementation of software productsOrganizational and time management skills requiredSelf-starter with proven ability to work independentlyExtremely comfortable working with computers and a variety of applicationsExcellent oral and written communications skillsStrong problem solving skills
What we offer you

Attractive benefits including private medical cover, dental cover, and travel insurance•Training across core financial, sales and FIS solutions•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities•A modern, international work environment and a dedicated and motivated team
Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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