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Private Jobs / Private Sector

Johnson Controls Hiring for Sr/Customer Service Executive at Gurgaon Full Time

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Job Details

  • Monitoring customer care center, call volume, quality and response time, resolution time.
  • Coordination with field service engineer for on-time closure of customer complaints.
  • Initiating and monitoring customer satisfaction surveys and improving NPS
  • Implementation of new initiatives to improve customer experience.

Managing customer care center (call center), driving customer feedback, coordination with front-line engineers to drive completion of CSAT survey.

Qualification: Graduate/PG with good communication skills and customer handling experience.

Job Overview

  • Date Posted:
  • Location:
  • Job Title: Johnson Controls Hiring for Sr/Customer Service Executive at Gurgaon
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