JoulestoWatts Business Solutions Pvt Ltd Hiring for International voice process at Bangalore Full Time

Experience: Minimum of 12 months experience in a customer service environment.

The Role:

Your primary responsibility in this role will be to provide excellent customer service to Virgin Media O2’s customer base via inbound telephone calls.

Key Responsibilities:

• Inbound customer calls dealing with faults, customer enquiries and customer care.
• First touch troubleshooting on customer Broadband, TV and Phone faults, including connectivity issues.
• First touch upselling, cross-selling and retention.
• Make tailored recommendations to customers on products, packages and services to complement their lifestyle needs and generate additional revenue.
• Resolving customer issues, requests, and queries as first point of contact with a right first-time approach.
• Log faults when notified by customers to enable tracking of resolutions.
• Competence in complaint and objection handling from raising to resolution.
• Bring your best self to work, promote a positive attitude and a high level of professionalism through attendance, metric performance and interaction with peers and customers.

Role Requirements:

• Outstanding communication skills.
• Resilience and the ability to work well under pressure.
• Adaptable to changeable working schedule and environment.
• Experience in contact centre environment is essential.
• Sales experience would be beneficial but not essential.
• Receptive to learning, using and navigating multiple client specific programs and tools.

Job Type: Contractual / Temporary
Contract length: 12 months

Salary: ₹25,000.00 – ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Evening shift
• Night shift
• UK shift
• US shift

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 7975480420