JPMorgan Chase Bank, N.A. Hiring for Associate, Worforce Reporting Analytics at Mumbai, Maharashtra Full Time

Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm. The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Performance Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance, HR Service Delivery, and Chief Data Analytics Office (CDAO). CDAO is a centralized global function. In CDAO, we apply quantitative methods, technology, and research to people-related data across the firm. We have a vision to help make individuals, teams, and businesses at JPMC among the most engaged and productive in the world. Our mission is to create workforce insights that allow leaders to make evidence-based people decisions that help drive measurable business outcomes.

Position Overview & Responsibilities

In addition to day-to-day operations for delivering data and reporting solutions to internal customers according to established Standard Licensing Agreements and project deadlines, the incumbent will focus on reporting strategy including continuous improvement and process efficiencies, automation and controls, partner with technology, and support deliverables across multiple practice areas for Chief Data Analytics Office .

Candidate Profile

The ideal candidate has a strong and proven track record of managing teams in delivering reporting needs to clients across geographies and businesses in a timely manner with zero errors, also exceeds client demands for workforce data related solutions through processes improvements, automation and operational excellence. Drive innovation and transformation within the team.

Prior experience leading teams in the following activities is essential: manage an overall reporting intake and governance framework, supporting high volume ad-hoc reporting requests according to Service Level Agreement adherence to global data privacy protocols and security controls; maintenance and troubleshooting of reporting operational processes and infrastructure.

Strong storytelling and relationship management skills will be vital to success in this position.

Key Responsibilities

This role will work in close partnership with both HR and non-HR clients to support the HR-related reporting needs of the firm in accordance with established data privacy standards. Specifically, the qualified candidate will:

Build scaled solutions to fulfill workforce data requests across lines of business, firmwide functions, and regions/markets

Identify opportunities to rationalize and automate the portfolio of CDAO reports & dashboards among HR and non-HR end-users

Demonstrate ability to translate business reporting requirements into meaningful, efficient, and sustainable reporting solutions

Lead delivery of Adhoc and Standard reports to clients across geographies and businesses in a seamless and timely manner with zero errors

Partner with Workforce Technology to highlights data issues and prioritize fix

Thoroughly understand available tools and processes to appropriately redirect to existing products or efficiently deliver reporting and analysis to clients

Drive continuous proves improvement including review, development, and modification of self-service reporting products available on the Workforce Analytics Portal

Participate in scheduled testing of data/data elements because of integrations, fixes, or product upgrades

Proactively manage data quality through auditing and analyzing report output

Deliver training to end-users on obtaining access, new products/processes, and reporting tool functionality as and when required

Assist with tracking and reporting of delivery metrics that represent the quantitative and qualitative productivity of the team

Qualifications/Requirements

Education: Minimum Graduate in any stream

5-7 years working in a reporting or similar role (ideally in Human Resources or related discipline) including 2-3 years of team management experience

Strong analytical, problem solving and research skills, ability to apply a range of analytical tools, gain and synthesize insights and develop solutions

Drive/motivate the team on and implementing changes and innovation

Advanced application skills with Business Intelligence tools (Business Objects) and MS Excel

Hands on experience Tableau or QlikView or any other visualization tool

Basic understanding of ETL using SQL and associated tools, understanding of data flows and backend connections for visualization tools

Exposure to HR Processes procedure and Improvement related initiatives a plus

Excellent organizational skills and the ability to handle multiple demands, shifting priorities, and tight timelines

Proficiency in development, documentation, and testing combined with aggressive triage/diagnosis and strong consulting skills

Requires attention to detail, organizational and ability to multitask and meet multiple deadlines in a fast-paced environment with changing and competing initiatives

Excellent verbal and written communication skills to interact with all levels of management across multiple businesses and geographies

Strong self-development focus. Must have an enthusiasm to learn.

Willingness to work in Flexible Shifts (EMEA hours)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.