JPMorgan Chase Bank, N.A. Hiring For Cards Operation Associate at Bengaluru, Karnataka Full Time

Responsibilities:
Cards operations specialist will be responsible for timely and accurate monitoring of all cards exceptions, This will involve (but not limited to) –

Daily review of declines , errors dashboard, investigation of all exceptions to identify the resolution, initiate action to resolve the items, and complete necessary documentation and communication of the outcome.

Daily reporting of exception and subsequent actions to product teams and management

Ongoing query resolution resulting from customer escalations and enquiry

Timely escalation and troubleshooting of cards exceptions

Production of necessary reports on a periodic as well as ad-hoc basis required by the regulatory requirements or management information.

Daily review and investigate on suspense accounts

Responding to internal queries, providing necessary audit trail and documentation to support the work performed.

Skills:
Relevant knowledge and experience, ideally in a back office, middle office, operations or similar function of a banking/financial services organisation 5 + year experience

Knowledge and understanding of cards scheme / network, retail banking platforms

Preference for candidates who have worked within Visa or MasterCard

Basic knowledge of cards process, scheme

Diverse product knowledge, with an ability to develop an understanding of new products

Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality

Excellent communication and organisational skills

Strong analytical skills to analyse the information, identify the problems, and work towards finding the solutions

Ability to partner and influence across businesses and other support groups

Control focus and mind-set at all times, whilst respectively challenging the status quo

Attention to detail whilst being cognizant of materiality levels

A relevant degree, accounting, or financial qualification would be beneficial

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans