Job title: Fund Servicing Associate II
Department: Global Bank Loan Administration
JPMorgan delivers an extensive solution for different Fund Managers seeking independent administration and custody services as well as outsourcing of their day-to-day operations.
The Investment Operations team has the responsibility for providing a premium quality client service to Fund Services clients, ensuring deadlines are met at all times.
Reporting to Vice President, you will be responsible for the following:
Oversight of day to day operation of a team within Investment Operations responsible trade booking, settlement, cash & positions and market value reconciliations, break research and resolution, credit facilities life cycle management and client issue management
Overall responsibility for the Client Satisfaction for completeness, accuracy and timeliness of booking Bank Loans transactions
Work with the ED & MD to develop goals for the team and ensure they are reached
Review daily/monthly work process for team members, including daily and monthly checklists and see that all tasks are completed
Ensuring that all staff are aware of daily tasks and deadlines are met
Streamline team processes when needed
Effectively communicating instructions from to team
Timely escalation of any potential issues to ED & MD
Assist in determining feasibility of new products and services
Ensures deliverables are met / Signs off on new business and Service level agreements (SLA)
Ensure Controls are adhered to and refreshed quarterly
Implementation of new funds to be on-boarded
Cross team training.
Regular group meetings with the Group Managers to ensure constant communication and feedback about the overall Bank Loans operations performance
Communicate with other areas in JPM Fund Services Client Service, Product, Sales, Portfolio Accounting, Technology
Responsible for ensuring a standardised and efficient process
Profile:
Participate in the development of goals and execution of strategies within the department.
Complete understanding of the NAV delivery process
Ability to interface with management and clients
Demonstrate ability to proactively identify issues and implement solutions.
Strong organisational skills, concern for quality & accuracy and working to strict deadlines
Excellent interpersonal skills, customer service orientation
Good understanding of global investment markets and instrument types
A willingness to work hard and go beyond expectations
Strong organisational skills, concern for quality & accuracy and working to strict deadlines
Excellent interpersonal skills, customer service orientation
A willingness to work hard and go beyond expectations
Leverage your unique background, experiences and skills to help innovate and add value.
Diversity and Inclusion are the cornerstones of JPMorgan Chase’s corporate culture. We recognize that we gain strength from a diverse workforce and embrace our differences. We are committed to a culture of openness and meritocracy, and believe in giving every individual an opportunity to succeed while bringing their whole selves to work. Every unique skill, perspective and experience is valued irrespective of background, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. Different perspectives built on diverse experiences bring strength and creativity to our work and lead to the best solutions for our clients.
If you’re passionate, curious and ready to make an impact, we’re looking for you to help us grow and position our businesses for the future.
Requirements:
A Bachelors Degree or equivalent experience is preferred with typically 5 or more years experience in operations or related function
Third level finance related study or accounting qualification is desirable
Detailed working knowledge of financial data providers such as Bloomberg, Financial Times Interactive Data, MarkIt Partners
Strong knowledge of all investment types
Experience with implementing process improvement methodology and/or demonstrated experience with efficiency improvement
Ability to effectively communicate with internal and external clients
Ability to motivate staff and provide feedback when needed.
Keen eye for detail, processes and deadline orientated
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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