JPMorgan Chase & Co. Looking For Reference Data Analyst at Bengaluru, Karnataka, Full Time

Job Responsibilities

The core functional responsibilities and expectations for a Team Leader includes but are not limited to the following:

• Partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem.
• Resolve issues by identifying underlying or hidden problems and patterns. Build knowledge of the Commercial Business products and services offered by the Bank.
• Serve as a liaison between the Client Service Associates, Legal and Sales to provide the best service to the client, your department, and the firm.
• Identify and control risk to prevent fraudulent account behavior and potential fraud exposure.
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills and follow all established policies, procedures, and practices.
• Project a confident and professional presence to our clients, other bank departments and the community.
• Desire to exceed client expectations and work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner.
• Manage documentation workflow from the point of submission from Client Service Professionals including tracking and escalations as applicable.
• Responsible for interpreting metadata from documentation and engaging Legal as necessary.
• Partner with Internal business partners, such as Legal, Product, Sales, Relationship Managers and Client Service.
• Manage issues and ensure appropriate onward escalation and timely resolution.
• Provide recommendations and suggestions to address problems, process efficiencies etc.
• Ensure accurate completion of documentation within the internal service level agreements, and/or client request due dates.
• Demonstrated ability to communicate effectively to multiple levels of management and various stakeholders.
• Ability to follow up on assignments in a timely manner, exercise good judgment and work accurately under pressure.
• Act as a Subject Matter Expert (SME) and support strategic documentation programs and tactical project initiatives.
• Ensure that team members follow the procedure and all the procedures are drafted in lines with the controls policies.
• Ensure that all control policies of the organization and DDS are fully adhered to.
• Generate reports and scorecards, present them in operations calls, provide capacity and contingency planning.
• The candidate needs to be flexible in terms of work hours and shifts because of the nature of the job. Working in a shift that has an overlap with US office hours is a requirement.

Required Qualifications, Skills And Capabilities

• Minimum of 3 years’ experience in Investment banking or Client Documentation domain.
• College degree holder, preferably majoring in accounting, business, finance or equivalent work experience in financial institution or industries
• Knowledge of banking products and corresponding documentation including a broad understanding of legal terms and principles within the documents
• Analytical mind, able to review and analyze information from multiple sources and determine relevancy to specific issues and route to appropriate business partners.
• Proven ability to independently identify issues, analyze problems and provide viable solutions.
• Excellent verbal, written interpersonal and organizational skills.
• Ability to work under pressure, prioritize workflow, handle deadlines and manage multiple tasks.
• Ability to work independently and in a team environment.
• Interest in learning new skills in a non-static, constantly changing environment.
• Experience partnering and operating in geographically distributed work groups.
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product, or technical knowledge
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations.
• Proficient with Microsoft Office products to include Excel, Power point, and Word.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.