Justhired Hiring for Product Manager at New Delhi Full Time

Responsibility
– Coordinating with cross-functional teams like Operations, Technology and Sales, to create and continuously enable changes in changes in application form, workflows, policies etc.
– Defining new processes and documenting of processes
– Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time
– Strategically responsible for customer experience – Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility
– Taking complete ownership of user experience across all our products
– Create prototypes and design flow; present the mock designs to the team/ management and seek approval to take live
– Driving digital penetration of customers through various initiatives and projects
– Enhanced the data collection process with some validations to reduce the overall TAT
– Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
– Scope and prioritize activities based on business and customer impact
– Research new technological trends so as to figure out how to incorporate them into products
– Lead the development of project plans, schedules, budgets, and appropriate systems documentation
– Facilitate team input into various stages of product development and design
– Define and analyze performance metrics & prepare project status and feature
Must Have
Minimum – 6 years of experience in E commerce and broking industry.
Location – New Delhi
Notice period – 30 days

Job Type: Full-time

Salary: ₹1,500,000.00 per year

Schedule:

• Morning shift

Ability to commute/relocate:

• Connaught Place, New Delhi – 110001, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 6 years (Required)