Karomi Technology Hiring for Account Manager at Chennai Full Time

ABOUT KAROMI

Karomi is a leading Enterprise Saas provider. Our flagship manageartworks.com platform enables 4000 leading Global and Indian brands Reach markets faster with Karomi’s end-to-end packaging & artwork management system while achieving 100% compliance. We offer everything to get your artwork projects going. Manage every step of the packaging and artwork process.

Our Products : ManageArtworks and Manage Specification

Location : Chennai

Salary : As per Industry Standards

Position : Key Account Manager

Roles & Responsibilities:

• Work with internal cross-functional teams (Pre-sales, sales, implementation, support etc.) to ensure customer’s issues/solutions are addressed on time.
• Understand the customer’s business model and decision-making channels; build and maintain customer relationship with key decision makers to understand business objectives and enable customer satisfaction.
• Create and maintain comprehensive repots & schedule meeting with clients on regular intervals.
• Should be an excellent communicator who’s able to grasp customer requirement.
• Support internal teams by identifying gaps in the service levels and understanding customer needs in order to successfully up/ cross-sell the services.
• Risk Management & Mitigation: Identify the risk associated with the customer and form a mitigation strategy with help of cross functional team for smooth operations.
• Establishes and maintain efficient relationship with all internal & external key stakeholders.
• Self-starter who can own ongoing customer success of both large and small clients.
• Ability to report and share client’s status on a timely/pre-defined interval

Qualifications & Requirement:

• Any university degree.
• Minimum 3+ years of proven experience in customer handling & maintain relationships for smooth operations.
• Ability to understand customer service needs.
• Ability to interact with all user levels within the customer organization.
• Should be a very good team player.

Job Types: Full-time, Regular / Permanent

Salary: ₹500,000.00 – ₹1,000,000.00 per year

Schedule:

• Day shift

COVID-19 considerations:
All the employees are requested to wear mask and maintain social distancing inside the office.

Ability to commute/relocate:

• Chennai, Chennai – 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)