Kaya Hotels and Resorts Hiring for Operations Manager at Pelling Full Time

• Fully responsible for all aspects of all departments.

• Support and work with all Departments in all aspects of running this hotel.

• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

• Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.

• Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

• Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

• Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

• Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

• Inspecting all departments for SOP implementation.

• Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

• Monitor the co-ordination between all departments for smooth & efficient operations.

• Assessing and reviewing customer satisfaction and service recovery process.

• Meet all dept. heads to review & train the staff to upkeep the human capital.

• Identifying staff learning needs and assisting with development

• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

• Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.

• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

• Responsible for the overall management of the operation of the hotel.

• Any other duties assigned.

PREREQUISITIES:

Excellent revenue management skills with experience of budgets, P&L’s and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹25,000.00 per month

Schedule:

• Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Expected Start Date: 01/08/2022