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Private Jobs / Private Sector
KK Online Hiring for Fresher Voice Chat Process & Mail Process WFH at Chennai, Tamil Nadu Full Time
Full Job Description
Responsibilities
Greeting customers when they initiate a chat session
Asking questions to understand the customer’s issue
Providing accurate answers to customer questions
Troubleshooting technical issues or problems with orders
Explaining products, services, and policies clearly
Calmly dealing with upset or angry customers
Using pre-written responses or knowledge base to answer common queries
Escalating complex issues to specialized teams
Suggesting alternative solutions if unable to resolve an issue
Guiding customers in using products or services
Updating customers on order status or account information
Explaining company policies and procedures
Providing product recommendations or suggestions
Capturing customer feedback and escalating issues
Salary: 22500 to 49500 Per Month
Contact Only WhatsApp9079400361