Koch Business Solutions India Hiring for Monitoring Administrator at Bengaluru, Karnataka Full Time

Full Job Description
Description

The IT Operations Monitoring Administrator will work in configuring the monitoring in our preferred tool DataDog, maintain the correct documentation for the team (create and update) and monitor pro-active and reactive alerts coming from various tools. Being part of a Global team and being responsible of supporting monitoring functions which runs multi-platform systems.

The scope of this role is Global Guardian Industries position. Guardian Industries, a global company headquartered in Auburn Hills, Michigan, employs around 17,000 people and operates facilities throughout North America, Europe, South America, Africa, the Middle East and Asia. Guardian’s diverse group of companies are involved in the manufacture of high-performance float, coated and fabricated glass products; and the manufacture of high-quality chrome-plated and painted plastic components for the automotive and commercial truck industries. Guardian’s vision is to create value for customers and society through constant innovation using fewer resources. Guardian is a wholly owned subsidiary of Koch Industries, Inc.

Koch Technology Center (KTC) is being developed in India to extend Koch’s IT operations, as well as act as a hub for innovation in the IT function. As KTC rapidly scales up its operations in India, it’s employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground floor and will play a critical part in helping build out the Koch Technology Center (KTC) over the next several years. Working closely with regional and global colleagues would provide significant global exposure to the employees.
A Day In The Life Could Include:
(job responsibilities)
Work with Datadog different integrations and configure monitoring (alerting).Work with Computer Operations teams to monitor pro-active and reactive alerts coming from various tools.Collaborate with other IT teams and services providersMonitoring – scrutinizing alerts received from our various tools and ensuring that they are properly logged and worked on.1st Level Support. Register and classify received Incidents and undertake an immediate action.Incident Ticket Management – entering alerts into ticketing tool (ServiceNow) and updating these tickets as necessary.Escalation – contacting various support teams as necessary to ensure alerts are properly managed.Process Improvement – continuously review current processes to identify rooms for improvement including automation and job optimization.Documentation – create and update documentation related to Operations MonitoringAudit – ensure that all documentations used by the team are complete, accurate and up to date.Reporting and Communications – create and distribute reports and communications related to Operations Monitoring.What You Will Need To Bring With You:
(experience & education required)
Knowledgeable in using Microsoft Excel formulas, pivot tables and macros for creating and automating reports.Good communication, presentation, and interpersonal skills.Ability to work under pressure and be focused on providing a high level of service to the client and maintain a positive and resilient attitude.A good team player but also able to achieve personal targets.Able to communicate with all levels of the organization from senior management, junior staff, and technical personnel.A high standard of oral and written EnglishOrganized and focused.Clear confident communicatorA strong commitment to service, quality, and reliabilityCreative, proactive, and collaborative.Look for continuous transformation and self-actualization.What Will Put You Ahead:(experience & education preferred)Technical IT expertise and skills in Virtual Servers / Windows server & Linux .Experience or Knowledge in a Data Centre environment.Working experience or knowledge in Computer & network Monitoring.Operating experience in operator networks or large data center networks would be an advantageDatadog setup proved experience: Integrations, Containers Monitoring, Monitoring, and alerting…Experience in various hardware platforms (VMware, AWS, Kubernetes, Windows…)IT Degree Certificate.ITIL proven knowledge.
Koch is proud to be an equal opportunity workplace