Kokilaben Dhirubhai Ambani Hospital Hiring for Urgently hiring for Customer Care Officer at Mumbai Full Time

· Receiving inbound calls and giving appointments as per patient’s request

· Rescheduling of the appointments

· Counselling patients – understanding their needs/medical requirements and directing them to the appropriate doctor

· Transferring calls (Accounts, HR, Finance, etc)

· Transferring calls to clinical department (cluster secretaries): if the destination is busy, patient’s details (name, number, etc) are noted by the call centre staff and the same is forwarded to the secretaries who call them back and finalize the appointment

· Overbooking of appointments as per the doctor & the number of over booking slots available

· OPD scheduling and blocking

· Reverting back to emails, SMSs & voicemails received from patients

· Reverting the abandoned calls at defined time intervals

· Maintenance of the registration forms and as per the UHID number

· Maintaining excel sheets for

· Monthly MIS generation and other miscellaneous activities

Requirement:

· Candidate with 6-15 years of experience are preferred

· Willing to work in rotational shift

· Qualification-Graduate is must

· Candidate with 6-15 years of experience are preferred

· Willing to work in rotational shift

· Qualification-Graduate is must

· Location- Andheri

· Preferred hospital background candidate

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Application Question(s):

• Current Salary?
• Current Location

Education:

• Bachelor’s (Preferred)

Experience:

• Customer care-hospital: 6 years (Required)

Language:

• English (Required)

Work Remotely:

• No

Speak with the employer
+91 8976788672