Kotak Mahindra Hiring for Customer Service Executive-Consumer Durables-BNPL at Thāne Full Time

Responsibilities :

– Manage the call center operations for our B2B and B2C products.

– Handling Inbound and/or Outbound functions within the call center, email & Chat queries and other daily operations including reporting and MIS pertaining to your clients.

– Manage Client and Merchant Escalations – work with relevant units – internal and external to resolve issues raised and ensure quality delivered across Call center services.

– Evaluate and Analyze performance against call center metrics

Professional Skills:

– Should be a Go Getter

– Should articulate and communicate with clarity

– Should be an excellent team player

– Should be capable of multi-tasking

– Should have the ability to interact at all levels

– Adequate knowledge to operate in MS Office

-Responding to customer queries in a timely and accurate way via phone, chat or email

-Must have typing speed of at-least 25-30 wpm

Educational Qualification:

– Post Graduate in any field, Proficiency in MS Office/ MS excel / SQL

– Language Proficiency in English, Hindi Compulsory

Work Experience:

– Up to 2 years or above of experience in Customer Service Industry, NBFC, Banking, Fintech, preferably Call Centre experience

– Knowledge financial services preferred but not essential

– Should have handled Inbound, Outbound, emails and Chat Processes