Kotak Mahindra Hiring for Programme Team-Privy League-HO & SUPPORT-Branch Programme Team at Mumbai, Maharashtra Full Time

• Competition benchmarking analysis
• Ensuring channel engagement for the new propositions and existing propositions on a regular basis with various channels
• Ensuring ROI on the built proposition and channel adoption
• Driving x-sell, Relationship Value increase, Net Promoter Score on the Privy league base through various channels / campaigns
• Ensuring regular MIS to channel and senior management
• Reevaluating proposition if required and quick turnaround
• Be involved in any changes to be made on digital platforms for Privy customers

Job Requirements :

• Good understanding of liability products, loyalty and competition benchmarking
• Understanding of RL processes, rules and regulations
• Strong understanding of the Current account requirements by HNIs and UHNIs. This is a mandatory requirement. Having knowledge about trade, CMS , assets (Working capital, CC, Business Loan) is an added advantage
• Prior experience in programme/ product management would be an added advantage
• Understanding target audience and coming up with innovative ways to engage with internal and external customers
• Understanding digital channels is an added advantage

Personality Traits :

• Attention to detail
• Innovative / thinking out of the box
• Comfort with analyzing data and defining actionables for channel / customer engagement
• Process oriented with good execution skills
• Comfort working with various stake holders and building consensus