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Private Jobs / Private Sector
Kotak Mahindra Hiring for Regional Nodal Officer-HO & SUPPORT-Service Quality at Kanpur, Uttar Pradesh Full Time
Full Job Description
Role of RNO would encompass the following:
- Portfolio Management for escalations received from the Banking Ombudsman Offices to ensure adherence to all norms laid out within the Integrated Ombudsman Scheme 2021
- Liaising with Centralized Nodal Desk, Business Heads, Function Heads to drive adherence to guidelines on TAT and fairness of resolution
- Representing the Bank for all meetings hosted by the Banking Ombudsman from reconciliatory meetings to awareness events and review meetings
- Regulator Relationship Management with all Offices of the Banking Ombudsman and CEPD PAN India through direct engagement
- Leading projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
- Conducting reviews and awareness sessions for the channels on expectation from the BO office, new norms, guidelines issued, lessons learnt and best practices to establish a culture for zero defect and first time right to drive reduction in service escalations