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Private Jobs / Private Sector
Kotak Mahindra Hiring for Service Delivery Officer-RL-Emerging Market (RL-EM)-Branch Operations at Maharashtra Full Time
Full Job Description
JOB ROLE :
- Handling personalized service requests of customers.
- Generation of timely business MIS.
- Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
- Coordination with CPC/RPC/Investment desks for account opening of customers.
- Managing complaints of customers and ensuring their resolution within TAT.
JOB REQUIREMENT:
- Developing and maintaining banking relationships with a select group of high net worth customers
- Excellent communication skills with customer service orientation
- Courteous and polite.
- Good knowledge of Microsoft excels.
Understanding of banking norms and processes.