Kroll Hiring for Senior Administrator, Salesforce Cloud Administration at Mumbai Full Time

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business.

We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

We are looking for a Salesforce Administrator with demonstrable expertise in the day to day administration of Salesforce and in particular in the management, support and import of Salesforce Data. Knowledge of the administration of Products, Price books and CPQ (Configure Price Quote) in a global Salesforce org would be an advantage.

You will be working within the Technology group as a member of a dedicated Salesforce team that supports over 2,000 users globally. This role will be key in delivering administration and configuration of our Salesforce org, user administration and further developing our use of Salesforce.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges. Apply now to join One team, One Kroll.

RESPONSIBILITIES:

• Support day-to-day use of Salesforce along with the global Salesforce Admin team across the Kroll user base (including User Administration, ticket resolution, and other standard support items)
• Provide Salesforce technical administrative services to the Kroll Global Sales Cloud CRM Org.
• Salesforce Mobile, Connected Apps, Email Services.
• Assist with bulk imports and exports of data into Salesforce.com using Apex Data Loader/Demand Tool.
• Maintain user roles, security, profiles, etc.
• Coordinate upgrades, new system implementations, integration, etc.
• Work with business partners to document business processes and system requirements.
• Proactively seek to improve day-to-day efficiency and automate activities wherever possible.
• Page layouts, fields, tabs, and business processes.
• Maintain and create Validation Rules, workflows and approval processes within Salesforce.com.
• Basic knowledge of Apex, Visual force page and triggers.
• SFDC Reports & Dashboards
• Configure Single Sign-On with on-premise and Cloud Applications.
• User Setup
• Work with the Salesforce Development team to improve user experience, solve technical issues, formulate creative solutions, ensure data cleanliness and accuracy across the global Salesforce instance
• Work with the Salesforce Development team to identify and implement operational improvements, enhancements, document and communicate business processes and system customizations to meet business requirements
• Participate in effective change management for the Salesforce application for both new functionality requests and environment management (development, test and production)
• Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions
• Develop and/or troubleshoot Salesforce reports/dashboards
• Ability to work on projects and meet timelines as necessary
• Minor after-hours and weekend work may be required
• Minor traveling to regional offices may be required
• This individual needs to enjoy working in a collaborative manner and creating repeatable and scalable solutions for a customer-focused company with high-growth expectations.

REQUIREMENTS:

• College education
• Salesforce.com Certifications preferred
• 3 plus years of experience in Salesforce Admin
• Experience using Salesforce Data Loader, DemandTools preferred
• Previous experience in Salesforce Administration role
• Previous experience in Information Technology or similar organizational role
• Good business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• Good understanding of the capabilities and constraints of Salesforce
• Experience working with Products, price books and CPQ in Salesforce would be an advantage
• Experience with a global and multi-currency organization
• Experience with Lightning user interface preferred
• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with business and technical teams
• Fluent in speaking, writing, and reading English language
• Experience with creating documentation
• Self-directed learning, problem solving, and researching of system issues
• Ability to work and adapt in a dynamic environment and recognize priority issues, escalating accordingly
• Strongly customer service oriented with excellent organizational and communication skills and positive can-do attitude
• Ability to work either independently or as part of a project group with time constraints
• Flexibility to assist in covering all shifts globally to allow for maximum coverage.

In order to be considered for a position at Kroll, you must formally apply via careers.kroll.jobs

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

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