KV Marketing Solutions Hiring for Customer Service Associate at Mohali Full Time

A Customer Service Executive will be responsible for attending to customer’s needs and complaints to the best of their ability. Also, they will serve as the primary point of contact for clients in relation to their inquiries, requests, queries, and complaints.

*The candidate will have the Opportunity to enroll in an Australian Process*

Job Responsibilities:

§ Answer phone calls in a more professional manner and provide information about products and services as required by the callers

§ They are responsible for taking or cancelling orders, and obtaining details of customer complaints

§ Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments

§ Process orders, applications, and forms

§ Render administrative support to other customer care team members when the need arises, or as instructed

§ Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly

§ Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark

§ Identify tasks critical to keeping customer satisfaction levels in check

§ Network with various departments and groups that are involved in customer support.

§ Ensure maximized productivity and minimized costs

Requirements:

§ Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing

§ Ability to effectively work with a team

§ Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time

§ Possession of interpersonal skills to be able to relate cordially with different classes of people

§ Ability to handle stress well

§ Ability to listen and pay attention to details

§ Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers

§ Possess a pleasant and clear speaking voice, coupled with a fluency in English

§ He/she must be highly motivated

§ He/she should be open minded and enthusiastic towards excellence

§ Possess a fair knowledge on how to use the computer system and its basic application

§ Ability to be thorough and extremely analytical

§ Possess flexibility and ability to effectively perform multiple functions at a time

§ Ability to work under pressure and still meet up with deadlines without making errors

§ Possess excellent telephone etiquette

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• International Calling: 1 year (Preferred)

Language:

• English (Preferred)

Work Remotely:

• No