Kyndryl Hiring for Portal and Collaborations Solution Secialist – WCS at India Full Time

479376BR

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it’s intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies – IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.

Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Workplace Collaboration Administrator has moderate to advance level skills in one or more communication and collaboration technologies (on-premise or on cloud) like Office 365, Exchange, SharePoint, OneDrive, Skype, Lync, MS Teams, Yammer, CISCO WebEx, CISCO Jabber, Dominos, AD/AAD and similar Collaboration technologies.

Individual in this job role has the technical know-how and required experience to work on moderately complex collaboration technology issues and can provide level 2 / level 3 managed services support to customers. They also participate in project activities, provides technical recommendations and implement technical solutions approved by the customer.

The individual is responsible to provide timely resolution to level 2 / level 3 tickets reported at the desk in the form of an Incident, Service Request, Change Orders, or Problem Ticket. They participate in security health check and patching related activities to secure customer IT environment and review the daily health check reports and system logs for the environment stability and take any corrective action as required.

They participate in change review process of the account and collaborate with the customers and other key stakeholders (internal & external) on infrastructure change activities and implement them on a timely fashion.

They are also responsible to work with the vendor on any open issues that are escalated for advance support and drives those issues to closure

• Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.
• Keep tickets updated at all time for better clarity on the progress.
• Raise change tickets and represent them in CAB review board and implement it in Customer environment as required.
• Maintain Customer’s Collaboration environment in a healthy state and take proactive measures to prevent incidents.
• Maintain +ve compliance posture of Customer Collaboration environment at all time.
• Participate in Customer, Account and Internal delivery interlocks for better governance and control.
• Work with the vendors on the escalated cases and get a logical closure to the issues
• Participate in Major Incidents in Customer Collaboration environment and provide timely resolution
• Work on the RFS requirements and implement technical solutions as agreed in the RFS that includes remediation before the migration, Migration to Office 365 or fresh new set-up of a collaboration environment.

• Moderate to advance level Knowledge of collaboration technologies Eg: Major workloads within Office 365 Suite across various licenses and its on-premise components like Exchange, SharePoint, Skype, Lync and similar Collaboration products like Yammer, CISCO WebEx, CISCO Jabber,
• Knowledge of On-Premise Active Directory or Azure Active Directory (AAD)
• Knowledge of Microsoft Security Products like Enterprise Mobility + Security (EMS)
• Knowledge of Scripting (Eg: PowerShell)
• Basic Knowledge of Windows Server Administration
• Ability to communicate effectively (Written and Oral)

Bachelor’s Degree

Master’s Degree

India

MULTIPLE

MULTIPLE CITIES

IN_KA_BANGALORE

IN_TG_HYDERABAD

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Technical Specialist

Portals & Collaboration Solutions Specialist

Full-Time

Regular

Early Professional

No Travel

(Y030) Kyndryl Solutions Private Limited

No