Kyndryl Hiring for Technical Support Associate at Hyderābād Full Time

442360BR

Our world has never been more alive with opportunities – we need to be ready to seize them. At Kyndryl, we are committed to the health and continuous improvement of the systems at the heart of the digital economy. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. We work flexibly, side-by-side, listening and learning at every step. A healthy digital ecosystem doesn’t just benefit our customers and partners; it provides oxygen to innovation and energy to change the world over, furthering human progress every day. Together, let’s make sure our world thrives.

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Providing remote Infrastructure support delivery and performing problem cause analysis
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution
• Providing direct technical assistance to customers via phone, email, and chat.

• Minimum of up to 2 years of experience in IT Industry
• Proficient to ensure customer issues are resolved in the most timely and effective manner possible
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently in order to achieve effective and efficient results
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to identify basic hardware parts and aware of basic hardware concepts
• Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Find opportunity and implement process improvements
• Ability to empathize and work with customers in real-time to resolve issues.

• Ability to work well in a fast-paced environment
• Awareness of basic networking concepts and technologies
• Ability to meet a set of defined account agent productivity measurement
• Willingness to work in shifts as needed
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

Bachelor’s Degree

None

India

TELANGANA

Hyderabad

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Product Services

Technical Support Representative

Full-Time

Regular

Early Professional

No Travel

(Y030) Kyndryl Solutions Private Limited

No