Kyndryl, Inc. Hiring for DWS Lead at Pune, India Full Time

Your Role and Responsibilities

• Manage End User Services Operation, Team Management, Vendor Management, Compliance management, Client Management, Client Satisfaction, Projects, Drive Key Performance Indicators, should have managed ServiceDesk Operations.

• Performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements.

• May also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients.

• Resolves problems and performs IMACs within Service Level Agreement objectives (SLA) and completes all related administrative duties.

• Understands the local and regional infrastructure and key contacts in the other competencies, i.e., network team, server admin, etc., to ensure that the proper team is aware of and taking action on the problem.

Required Technical and Professional Expertise

• Should have minimum of 8-11 years of experience (relevant experience of 3 years as an TL) working in multiple service lines of Digital Workplace Services, such as End user Support (Deskside), Service desk, remote takeover, application packaging & distribution, end user system compliance management, MDM, Collaboration support, deskside services, etc.

• Have good understanding of service management practices preferably ITIL V3 or V4. Have good analytical skills; ability to churn data and find tends and signals using basic statistical tools.

• Have good verbal and written communication skills; able to articulate team’s ideas and recommendation in simple and easy way to customers. Bachelor’s degree in IT/Computer Operations preferred; or equivalent from college or technical school; BTECH/MCABS/BA degree or equivalent work experience. Have minimum of a bachelor’s degree in a technical education stream such as computer science or statistics or information technology.

• Experience working in a services organization in a consulting capacity is strongly preferred

• Preferred to have industry certifications such as ITIL V4, Six Sigma Certified. (Or years of experience).

• Preferred certification MCSE/MCTS/MDM/Azure/O365/SCCM; any of the following:

• Windows, O365, Exchange, Networking, Team Management, Incident Management, Vendor Management, Customer Relationship Management, Manage Contractual deliverables, client Satisfaction.

Preferred Technical and Professional Experience

• Windows, O365, Exchange, Networking, Team Management, Incident Management, Vendor Management, Customer Relationship Management, Manage Contractual deliverables, client Satisfaction.

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province MAHARASHTRA

City / Township / Village Pune

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Deskside Support Representative

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required Up to 40% or 2 days a week (home on weekends- based on project requirements)

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.