Kyndryl, Inc. Hiring for Incident Manager at PUNE, India Full Time

Your Role and Responsibilities

Follow incident management processes and restore IT services to normal operation as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Communicating with upper management & customer in case of any service impacting issues. Oversee all aspects of the incident management process, from evaluation to resolution of all IPC (Incident, Problem, Change) components comprised of IT services based on an ITIL framework. An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. He or she will manage technical support teams, create procedures to deal with problems and develop solutions

Required Technical and Professional Expertise

• 4 years’ experience in an Incident Management role in a Cloud services/Hosting environment.

• Skills & experience on Excel, Power Point.

• Strong problem solving & analytical capabilities

• Basic Technical knowledge on hosting & cloud infrastructure

• ITIL Knowledge & Experience

• Ability to change and quickly adapt in a dynamic Hosting environment

• Excellent organisation and prioritisation skills. Results focused and driven.

• Excellent problem solving, troubleshooting and analytical skills

Team player in a multicultural and international environment

• 4 years’ experience in an Incident Management role in a Cloud services/Hosting environment.

• Skills & experience on Excel, Power Point.

• Strong problem solving & analytical capabilities

• Bas

• 4 years’ experience in an Incident Management role in a Cloud services/Hosting environment.

• Skills & experience on Excel, Power Point.

• Strong problem solving & analytical capabilities

• Basic Technical knowledge on hosting & cloud infrastructure

• ITIL Knowledge & Experience

• Ability to change and quickly adapt in a dynamic Hosting environment

• Excellent organisation and prioritisation skills. Results focused and driven.

• Excellent problem solving, troubleshooting and analytical skills

• Team player in a multicultural and international environmentic Technical knowledge on hosting & cloud infrastructure

• ITIL Knowledge & Experience

• Ability to change and quickly adapt in a dynamic Hosting environment

• Excellent organisation and prioritisation skills. Results focused and driven.

• Excellent problem solving, troubleshooting and analytical skills

Team player in a multicultural and international environment

Preferred Technical and Professional Experience

• Incident Management Processes for the account, this includes day to day management of Incidents, driving SLAs.

• Work closely with operations teams to ensure that the Incident management processes are meeting their operational needs.

• Strong problem solving, analytical, and time management skills

• Continuously seek improvement opportunities in areas of responsibility and any associated activities

• Jeopardy Management

• ITIL, Basics of Cloud & Hosting skills

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Service Coordinator

Employment Type Full-Time

Contract type Fixed Term – Long Term

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No