Kyndryl, Inc. Hiring for Process specialist at BANGALORE, India Full Time

Your Role and Responsibilities

• Governs the Steady state ITIL and /or any other IT processes of all domestic enterprise accounts Pan India

• Understands and implements gap analysis wrt procedures

• End to end handling of IT Process Transition / Transformation / Projects across India

• Rollouts of ITIL and /or any other IT processes in new setups and accounts

• Manages cultural changes and facilitates operating environment changes

• Facilitation/coordination/enhancements of all process reviews of all competencies within Kyndryl and with clients.

• ISM Tool Deployment – Mapping with ITIL processes

• Identifying exceptions and deviations, as well as management of these situations

• Process improvement – SIP / CIP

• Act as focal point for process management, communicate with clients, service providers, and management

• Client Relationship Management / Organization Stakeholder Management

• Facilitate resolution of issues with elements not complying with the process

• Following defined escalation path when needed, as defined in the escalation policy

• Performing day to day process compliance management

Required Technical and Professional Expertise

• Service Management Integration and Management

• ITIL Process deployment / creation / audit

• Process Governance / Analysis experience

• Fluency in English is mandatory, both written and verbal.

• Excellent Communication skills, both written and verbal, with strong emphasis on the attention to detail

Preferred Technical and Professional Experience

Good working knowledge and experience of other word processing, spreadsheet packages and presentation software, e.g. MS office

• Service Management knowledge/ skill as per ITIL model.

• ITIL certification & understanding is a must.

• Project /program management

• General Understanding / Knowledge of IT Infrastructure Environment (Preferred: Additional understanding of Cloud Terminologies)

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Service Coordinator

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required Some travel may be required based on business demand

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No