Kyndryl, Inc. Hiring for Service Availability Manager at Noida, India Full Time

Your Role and Responsibilities

Major Incident Manager working for a global provider of IT solutions, you will be working within a multi-supplier environment transforming into a SIAM model.

The successful candidate will be maintaining overall Major Incident Management process and share the drive critical and complex incidents in every possible means to multi-suppliers, as well as building on the Process maturity during the transformation.

Responsibilities:

High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents

Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in ITSM Tool

Technical and Functional Escalation where necessary

Aim is to reduce restoration time and escalation to Situation Management for P1 incidents

Communication via various means including SMS and reporting

Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment

Priorities major incidents and assign tasks to Service Support and Delivery resources as required

Act as the central communication point for major incidents – all Priority 1 issues and Priority 2 issues as required

Ensures creation of a resolution plan for P1 & P2 incidents

Major Incident Manager working for a global provider of IT solutions, you will be working within a multi-supplier environment transforming into a SIAM model.

The successful candidate will be maintaining overall Major Incident Management process and share the drive critical and complex incidents in every possible means to multi-suppliers, as well as building on the Process maturity during the transformation.

Responsibilities:

High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents

Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in ITSM Tool

Technical and Functional Escalation where necessary

Aim is to reduce restoration time and escalation to Situation Management for P1 incidents

Communication via various means including SMS and reporting

Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment

Priorities major incidents and assign tasks to Service Support and Delivery resources as required

Act as the central communication point for major incidents – all Priority 1 issues and Priority 2 issues as required

Ensures creation of a resolution plan for P1 & P2 incidents

Required Technical and Professional Expertise

Minimum of 3+ years of experience in IT Industry

Experience in running the MI across all Vendors

Excellent communication skills

Proven experience as Major Incident Manager & should have ITIL exposure.

Proven experience in handling the Bridge calls.

Create standardized visual design diagrams of logical infrastructure, including platform, storage, and networking information

Preferred Technical and Professional Experience

You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Intuitive individual with an ability to manage change and proven time management

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province UTTAR PRADESH

City / Township / Village Noida

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Service Integration Leader

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No