Your Role and Responsibilities
Following Standard Operating Procedures for BAU support, Build, configure and maintain all applicable Servers
Coordinate between the client employees, Server/System Engineers and third party vendors/providers
Isolating, troubleshooting, escalating, correcting and documenting activities/any/all problems to include customer or technical issues within the Server/OS/HW Infrastructure
Effective negotiation with technical peers and customers to implement technical solutions.
Maintaining skills to the current industry level of certification
Recognizing and articulating job related problems to management.
Analyzing technical problems and creating solutions involving the use of existing techniques and/or tools
Performing assigned tasks in accordance with established standards and guidelines
Preparing and recommending technical alternatives involving technology, methodology, tools, processes and solution components.
Challenging the validity of given procedures and processes with the intent to enhance and improve a customer solution.
Assisting in the identification of new service opportunities.
Assisting the Project Manager by providing a technical project coordination role.
Liaising with relevant support teams for all clients to ensure they are informed about relevant progress and issues relating to Unix server to be handed over for server management to ensure a smooth transition.
Providing coverage for BAU Unix Server Management teams along with other project works assigned.
Abiding by Incident, Change and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix.
Create regular reports for Management requirements.
Act as a single point of escalation to L2 and L1 engineers
Required Technical and Professional Expertise
Minimum of 7 plus years of experience in an enterprise server environment
Experience in AIX (v6.1, 7.1, 7.2), GPFS/Spectrum scale v4.2, 5 PowerHA System Mirror (v7.1, 7.2), PowerVM/VIOS (v2.2 and 3+), IBM pSeries Hardware (P7,8,9 models) Administrator
In-depth knowledge and experience with PowerHA System Mirror administration, configuration, cluster build, storage addition and filesystem administration, cluster nodes, topologies, networks, and heart beating concepts
Solid understanding of AIX system administration, user administration, file/directory permissions, LVM, maintenance of software and system patches, TCP/IP concepts, NFS, NIS, DNS, storage concepts, performance tuning.
Working experience with PowerVM/VIOS, HMC, Virtualization, LPM, NPIV, SAN-attached storage, NIM (Network Installation Manager)
Preferred Technical and Professional Experience
Working experience with PowerHA/XD (cross-site) and GPFS/Spectrum scale v4.2, 5 would be an added advantage
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Required Education Bachelor’s Degree
Preferred Education Master’s Degree
Country/Region India
State / Province KARNATAKA
City / Township / Village Bangalore
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Technical Specialist
Role ( Job Role ) Customer Service Representative
Employment Type Full-Time
Contract type Regular
Position Type Early Professional
Travel Required No Travel
Company (Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position? No
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