Kyndryl, Inc. Hiring for Windows Helpdesk Advisor at Bangalore, India Full Time

Your Role and Responsibilities

You as a Windows 10 Help Desk support Engineer, who provide Windows 10 Help Desk services. We are looking for talented Windows 10 support Advisors

Responsibilities:

• As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new “white glove” experience for our end users

• Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users

• As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems

• As a creative problem solver you take pride in the service you deliver

• You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller

• You’ll be comfortable in technical environments and quickly be able to analyze complex multi-system issues

• Sometimes you’ll need to reach out to colleagues to help achieve a resolution but you’ll maintain that first contact point relationship until the customer is delighted

• This role requires outstanding communication, collaboration and problem solving skills. Must have the ability to work in Bangalore without current/future need for IBM sponsorship.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

Required Technical and Professional Expertise

• At least 2 years Windows support experience professionally and/or personally

• At least 2 years professional troubleshooting expertise

• Customer support experience and service focus

• Active listener with flexibility to modify approach and adapt to customer needs

• Ability to multi-task

• Proven problem solving skills

• Knowledge sharing

Preferred Technical and Professional Experience

• Highly experienced in Windows 10

• Two plus years of support desk experience

• Experience with Agile techniques applied in a customer service environment

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province KARNATAKA

City / Township / Village Bangalore

Being You @ Kyndryl

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Product Services

Role ( Job Role ) Technical Support Representative

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No