These are the specific areas of accountability requiring decisions or delivery of results. Most positions have between six to ten key job duties. In this section, list and describe the position’s principal responsibilities in concise, but comprehensive statements. Include those accountabilities that are critical to the successful performance of the job. Indicate % of time in a single work week spent on top 5 – 10 duties (no less than 5% increments).
Review User Access Requests from client and internal teams for accuracy 40%
Submit User Access Requests 20%
Follow applicable departmental Standard Operating Procedures and Work Instructions 5%
Complete required trainings according to required timelines 5%
Manage day-to-day tasks ensuring quality and productivity 5%
Support a culture of continuous improvement and assist with the implementation of revised processes and procedures
Provide administrative and technical support to internal departments as needed 10%
Perform checks to ensure quality and work completed 5%
Ensure timely escalation and issue resolution 5%
Track and report metrics as determined by management according to required timelines
Participate in meetings as required by management 5%
Other duties as assigned
Education/Qualifications:
Minimum Required:
High school diploma, or equivalent
Microsoft Office proficient (Word, Excel, Outlook)
Preferred:
BA / BS degree
Experience:
Minimum Required:
0-2 Years of experience in a relevant industry
Demonstrated ability to plan, prioritize, organize and communicate effectively
Demonstrated ability to pay attention to detail
Strong interpersonal skills with ability to work well with others
Ability to deliver consistent high quality work
Ability to use computer and departmental tools
Ability to influence and negotiate others
Ability to facilitate meetings
Participation in process improvements
Ability to evaluate and interpret data
Experience with system and process requirements in a regulated environment
Strong organizational, planning, problem solving, and critical-thinking skills
Ability to handle multiple tasks in a timely and professional manner under demanding conditions
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