Customer Care Team Handling
Meet with customer in case of highly dissatisfied customers
Complaints Resolution
Instant feedback/google rating Check
Social Media Escalations Complaints & Resolution
Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
Prepares monthly reports on the status of customer satisfaction in the dealership, including
Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors
Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution
Reviews all post-sale service cases with the service manager once a month
Maintains a file of the dealership’s customer satisfaction achievements
Assists service customers during the morning service rush, when possible
Writes articles for customer newsletters
Attends sales, service and management meetings
Maintains a professional appearance
Other tasks as assigned
Job Type: Full-time
Salary: ₹25,000.00 – ₹30,000.00 per month
Schedule:
Supplemental pay types:
Experience:
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+91 9529003816
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