lastminute.com Hiring for Back office agent at Bengaluru, Karnataka Full Time

lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, leveraging technology to simplify the life of travellers. As a smart travel provider, we offer our customers an extensive offering for all their needs, from flights, hotels, holidays and city breaks to cruises, car hire, as well as other travel and leisure related services.

We operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost.

Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

The Group is headquartered in Chiasso, Switzerland and is looking for a Contributor – Software Development for its one of the development centre based in Bangalore, India.

Job Description

customer relationships Key responsibilities

∙ Identifying customer needs

∙ Recommending solutions

∙ Solving customer issues in a timely and accurate way

∙ Maintaining job knowledge

∙ Reporting to supervisors

∙ Forwarding unresolved queries to specialists

∙ To be successful in this role, agent should be an excellent communicator, with good writing skills, patience, attention to details, conflict resolution, and computer literacy who’s able to earn our clients’ trust.

∙ Agent should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures.

∙ Respond to customer queries in a timely and accurate way, via phone, email or chat.

Requirements:
∙ Excellent English knowledge.

∙ Customer service attitude

Additional Information

Hybrid and 6days working