lastminute.com Hiring For GDS Back Office Agent at Bengaluru, Karnataka Full Time

Launched in 1998, this pioneering British-born brand has specialised in creating amazing experiences and unforgettable memories – from hotels, city breaks and holidays to theatre, entertainment and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, “whatever makes them pink”.

lastminute.com is part of lm group, publicly traded multinational Group, among the worldwide leaders in the online travel industry. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 60 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services.

At the heart of our culture is a commitment of inclusion across race, gender, age sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description

Key Responsibility

Internal and external coordination

Optimize second-level tasks

Manage Front /Back Office for English market

Use GDS

Administrate Pre-travel claims

Qualifications

Essential

Fluent in English

Have a high knowledge in GDS (Sabre and/or Amadeus), clear handling of reservations, changes, cancellations, refunds, and reissue. (tests will be done).

Experience in travel agencies

Availability from Monday to Sunday and Indian holidays (rotating shifts)

Desirable

Communication skills and taste for customer management.

Verbal fluency and ability to argue

Constancy and ability to work – Resolutive capacity

Command of computer tools. – Ability to work in a team and a positive attitude

Abilities/Qualities

Thorough and meticulous with extreme attention to detail

Proactive team player

Self-motivated, tenacious, use initiative and problem solver

Work to tight deadlines with a can-do attitude

Strong communicator internal/external

Work under pressure

Work with commercial targets