Legend Footwear Hiring for Ecommerce Customer Service – Admin Assistant at New Delhi Full Time

We are an online retailer based in London and require a full-time customer service administrator. This is a full-time and permanent role.

Some of the Responsibilities Include:

– Responding to customer messages from eBay, Amazon, and our eCommerce channels in a timely manner.
– Liaise with delivery companies, investigate the delivery and return issues, handle courier claims.
– Ensuring Amazon A-Z cases, eBay resolution centre disputes and PayPal cases are responded promptly and precisely.
– Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.
– Communicating with customers to ensure we receive positive feedback on all of our e-commerce channels and ensuring our high feedback score is maintained.
– General office support to ensure customer orders are received and processed smoothly

Required skills:

– Experience with Microsoft Office.
– Excellent communication skills – both written and verbal, articulate with good spelling and grammar.
– Good management skills, with excellent attention to detail and well organized.
– Ability to work well as part of a team as well as using initiative.
– The ability to work quickly & accurately and pay attention to details.
– Flexibility to increase workload in very busy times

The final salary will be based on your experience and knowledge.

Contract length: 60 months

Job Types: Full-time, Contract

Salary: ₹57,000.00 – ₹70,000.00 per month

Benefits:

• Work from home

Schedule:

• UK shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Remotely:

• Yes