Lenovo Hiring for Enterprise Feedback Management Administrator at Bengaluru, Karnataka Full Time

Full Job Description
Why Work at Lenovo
Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge.

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere.

The one thing that’s missing? Well… you…
Description and Requirements

The Enterprise Feedback Management (EFM) Administrator plays a crucial role in supporting process and rigor around our B2B relationship survey launch and closure activities. In addition, this role will maintain and manage the EFM tool user access list and develop and implement dashboards to visualize customer feedback.

Being a solid collaborator, communicator, and relationship builder is key to this role. The primary responsibilities are EFM tool operations focused. A strong candidate will have experience working through end-to-end survey design and deployment using a company-wide, truly enterprise survey and feedback solution.
Primary Responsibilities:
B2B Relationship Survey Support

Support end to end survey process

Manage First line requests for assistance on all Confirmit Issues

Support the B2B Survey launch and closure process

Manage Invitation lists & Non-responders report

Maintain User Access process including primary alert owners, and exec

Support and maintain B2B Survey dashboard updates

Manage Action management alert process

Automation/ Effectiveness/ Efficiency

EFM Management – Issue Resolution

An ongoing point of contact for any issues or enhancements

Coordinate vendor support calls to address issues, answer queries, etc.

User Access list audit and update processes
Position Requirements:
Basic Qualifications

2+ years experience with enterprise feedback systems such as Medallia, and ConfirmIt.

Strong operational and support skills

Project management experience for managing tasks

Preferred Qualifications
2+ years experience working on CX programs and initiativesExperience working with CX measurement systems and setting goals for team targetsUnderstanding of CX loyalty metrics: NPS, Customer Effort Score, Customer SatisfactionExperience in the technology industryExperience working in a multi-national company strongly preferred
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.