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Private Jobs / Private Sector
Lenskart Hiring for Customer Service Trainer at Gurgaon Full Time
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- Create and present specific training modules and activities to impart customer service training.
- Understand business needs and design an effective training plan involving demo sessions, case studies, success stories, confidence building and team-building exercises.
- Embrace new learning methods and technologies and impart business etiquettes, cross-culture communication in sync with Lenskart culture of making an impact and customer-driven approach.
- Demonstrate excellent skills in leadership, influence and strategic planning. Developing our educational process, promoting knowledge management, and keeping an eye out for future trends in the industry.
- Constantly monitor the performance of store staff by visiting stores, conducting mock sessions and doing a gap analysis.
- 8-13 years of working experience in the aviation or hospitality industry.
- Eye for detail, strong intra-personal skills and analytical skills.
- Comfortable travelling across Delhi NCR.