Lenskart Hiring for Retail Trainer at Gurgaon, Haryana, India Full Time

Job Description

We are looking for a Retail Trainer who can be a part of this learning journey in Delhi NCR.

Roles & Responsibilities

• Training and Development – Provide training to retail employees with a focus on exemplary customer service, inventory and stock planning, compliance and ethics and store management.

• Design learning management model – Conceptualize learning management tools to administer course content, manage operations and smooth on-boarding of store staff.

• Plan weekly/monthly schedule – Plan the weekly and monthly roaster and coordinate with store staff for feedback sessions.

• Improve training effectiveness – Improving training effectiveness by constantly upgrading with the latest methodologies, performing role plays, innovative team building activities, customer-centric approach.

• Feedback and follow up– Constantly monitor the performance of store staff by visiting stores, conducting mock sessions and doing a gap analysis.

Role requirements

• 6-13 years of working experience from a retail background.
• Managed store operations, customer service and store maintenance on processes front or retail-based training.
• Eye for detail, strong intra-personal skills and analytical skills.
• Flexible to travel across Delhi NCR.