Level Up Hiring for WFM-ASPECT ADMIN at Chennai, Tamil Nadu Full Time

Full Job Description
Level Up STC is looking for a WFM- Aspect AdminWillingness to work in night shiftJob location will be ChennaiShould work from office.5 days working and 2 days off (Fixed Saturdays and Sundays offs)Salary – Up to 12 LPAExperience – 5 years Minimum(International BPO Experience preferred)Role Purpose: Positions in this function will be responsible for managing the Aspect ACD / IVR / DialerKey Responsibility:  Must have experience in Aspect IVR / ACD / Dialer Create IDs for the new users and configure skills / campaigns based on request Generate customized reports by querying data in Aspect DB and other 3rd party data dumps Validate and provide all reports and documentation related to Aspect IVR and make recommendations for process improvement Must have knowledge in scenario-based forecasting and staffing models Must have experience on creating workflow based on the project requirement and setting up the call routing preferences Must know how to perform bulk scheduling and quick changes to individual schedules Must know how to optimize breaks, meetings, as well as shift and request bids Manage the IVR independently Coordinate with Aspect support team for any outage Identify RCA for the issues and implement corrective actions Liaise with Operations team to update files in the Aspect dialer Knowledge on TCPA compliance guidelines Liaise with internal stakeholders (Operations, Recruitment & Training team) to drive efficiencies in the business Strong Analytical skills with an inclination towards numbersDesired Candidates Profile:  Excellent written and verbal communication Any UG/PG 5+ years of relevant experience in Workforce management Operations Strong problem-solving skills and the ability to produce high quality work independently and work well in a team Ability to interact with all levels of the company with patience, courtesy, diplomacy, professionalism and confidentiality Experienced in MS Office tools, especially Excel and PowerPoint Creating IVR scripts based on customer requirement would be an added advantageJob Type: Full-timeSalary: ₹700,000.00 – ₹1,200,000.00 per yearSchedule:Night shiftRotational shiftAbility to commute/relocate:Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)Experience:total work: 1 year (Preferred)Speak with the employer+91 9092415626