LinkedIn Hiring for HR Operations Manager at Bengaluru, India Full Time

LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

This role, due to the nature of work being completed or the equipment used on site, requires in-office presence on a full-time basis. This helps to ensure you are set up for success based on the job responsibilities.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. In HR Operations, we design and deliver scalable support, processes, and solutions to build a solid and secure foundation that supports innovation at LinkedIn.

LinkedIn is looking for a manager to lead the APAC HR Operations (Shared) Services Team in providing multiple services within the Hire to Retire lifecycle. In this role you will lead a team that supports all HR initiatives for the APAC LinkedIn employee base. You will enable transactional efficiencies, automation, and intelligence through process improvement as well as utilize analytics to optimize service levels. You will also assist with the overall team Transformation strategy in collaboration with HR Operations Leadership Team.

Responsibilities

• Manage Multi-Geo HR Service Delivery in a shared services environment ensuring high quality work within deadlines. Effectively meet and/or exceed service benchmarks and seamless process execution to maintain customer satisfaction.

• Hire, onboard, lead and manage a team responsible for providing support to employees and managers across the organization. Areas of focus Service management in Hire and Onboarding, Benefits & Perks, Offboarding streams

• Track team metrics, identify trends, and utilize data to understand trends of the business and drive process improvements

• Drive Knowledge program in partnership with Knowledge manager and HR Operations leadership team

• Represent HR Ops Management team on cross-functional regional & global projects; leverages team members support wherever required

• Manage complex expectations from global stakeholders cross HR Services streams and ensure strong collaboration in driving initiatives / programs

• Ongoing capacity assessment to Reprioritize/deprioritize work and deliverables to accommodate urgent demands for capacity.

• Assess, develop, and implement ways of increasing efficiency across HR processes in partnership with the Process Excellence team

• Expertise in the centralization of services with an understanding of transition framework

Basic Qualifications

• 12+ years of HR shared services or similar business experience

• 7+ years of people management experience

Preferred Qualifications

• Expertise in managing HR services (hire to retire) in a shared services environment

• Deep understanding of transition & centralization of services to the identified location

• Exposure to managing end to end centralization projects & adoption of transition methodology

• Experience with the following tools & systems: Workday, ServiceNow, and the Microsoft business suite including SharePoint

• Experience as escalations lead experience in a customer service environment

• Experience with data management, LEAN Process improvement methodology, and project management

• Ability to drive programs independently and build relationships at all levels of the organization and management

• Devising solutions using creative and diverse ways to approach a problem or answer a question

• A demonstrated ability to build strong stakeholder relationships that enable strong partnerships with all levels and functions of the organization

• Excellent written and verbal communication skills with a strong customer orientation

• Experience managing change with business users and customers through the implementation of new technology solutions

• Experience with knowledge management principles and systems

• Experience in successfully interacting with cross-functional teams and multi-region teams

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