LinkedIn Hiring for LSS Support Consultant at Bengaluru, India Full Time

LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

This role will be based in Bangalore

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

LinkedIn’s Global Support team is looking for a Sales Solutions Support Consultant to provide customer support to our Sales Navigator customers. Sales Navigator is LinkedIn’s Sales Solutions flagship product that connects the world’s buyers and sellers to build strong relationships.

This Consultant will be responsible for answering incoming support tickets from LinkedIn’s Sales Solutions online and offline customers. They will leverage their communication skills to deliver a superior support experience that will delight our customers, educate them on product functionality and anticipate their next questions where applicable.  The medium of communication with customers will be via email, chat or phone following LinkedIn’s best practices and Voice of Customer guidelines.

Responsibilities:

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• Provide support to LinkedIn’s Sales Solutions customers.  Be a customer evangelist.

• Research, respond to and resolve service requests and customer inquiries via phone, email, and chat support.

• Analyze and understand the business of our clients, answering all their product inquiries and questions.

• Meet customer satisfaction targets.

• Follow best practices and LinkedIn’s Voice of Customer guidelines.

• Anticipate customer’s next questions where applicable.

• Work within a queue-support model with specific daily targets on the number of customer contacts completed.

• Document all communication with users and accounts accurately and in a timely manner via our support tools.

• Ensure that all issues are escalated as needed to appropriate internal departments and management.

• Establish effective working relationships with co-workers, managers and product leads within the organization to ensure excellent information flow and feedback on process, policy, and product changes that will affect users.

• Flexibility with shift timings

Basic Qualifications:

• 2+ years of experience in customer support or account management

Preferred Qualifications:

• Graduate in any discipline.

• Experience with the Internet, including the ability to explain Internet functionality to customers via telephone, email, and chat.

• Some Sales background strongly preferred to connect with our customer base effectively.  Sales Navigator is a product targeted to Sales professionals.

• Experience in technical and product support/troubleshooting.

• Experience in analyzing data, discovering trends and client information to identify product or service growth opportunities.

• Expert knowledge of Microsoft Office and related O365 products.

• Excellent oral and written communication skills.

• Direct work experience in dealing with difficult customers; breaking down complex messages and addressing needs that are unique to different customers.

• Adept at collaboration and cross-functional partnerships, with the ability to interact with all levels of the organization.

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit http://careers.jobvite.com/linkedin/India-LinkedIn-Equal-Opportunity-for-Persons-With-Disabilities-Policy-2018.pdf

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.