LinkedIn Hiring for Member Support Consultant – Spanish at Bengaluru, India Full Time

LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

We are looking for a Member Support Consultant experienced in the Spanish language to join our team in optimizing the member experience. You will be responsible for providing high-quality customer support on specialized technical products such as mobile applications, plugins, and tools. You will be expected to complete phone, chat & email inquiries from customers across the globe in a precise, timely manner. If you are solution-driven and customer-focused, this opportunity is for you!

Responsibilities :

• Research respond to and resolve service requests and customer inquiries via phone, chat and email.

• When appropriate, initiate calls to premium customers to answer questions and resolve issues.

• Serve as the single point of resolution for the customer and assist with product information and site navigation.

• Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their online businesses.

• Provide feedback to management regarding necessary changes and updates (including upgrades, functionality, and customer care issues)

• Attend ongoing training and develop knowledge relating to business networking, recruiting and placement.

• Accurately record customer trends using internal tools

• Perform related duties as assigned

• Flexibility and adaptability to work with different channels such as Email, Chat and Forums with flexible shift timings

Basic Qualifications:

• 1+ year of experience in account management or customer support.

• Fluency in both verbal and written Spanish

Preferred Qualifications :

• Graduate in any discipline.

• B2 certification in Spanish language.

• Experience in delivering complex messages to difficult customers that address their company’s need for additional information or modified actions

• Experience in using the Internet, social media and mobile platforms/applications with the ability to explain Internet functionality to customers

• Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel) and CRM tools

• Have a working knowledge of PC-based Internet and software applications

• Excellent communication skills with the ability to communicate effectively via telephone and email

• Ability to make discretionary decisions based on research and multitask using different media

• The ability to work cross-functionally, independently and as part of a team with a certain degree of creativity and latitude

• Proficiency in SharePoint, CRM’s and Office tools 

• A team player who can develop strong relationships within the team and partner with the team

• Enjoys working within teams (both local and global) but can also work independently.

• Curious and innovative, passionate about learning.

• Positive attitude and develop a growth mindset. 

• Motivated and committed to improvement.  

• Flexible and willing to help with other projects, as needed.

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit http://careers.jobvite.com/linkedin/India-LinkedIn-Equal-Opportunity-for-Persons-With-Disabilities-Policy-2018.pdf

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Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.