LSEG Hiring for Service Asset & Configuration Management Analyst at Bengaluru, Karnataka, India Full Time

Job Description

Role description, team description and department description:
Reporting to the Service Asset and Configuration Manager, the Service Asset and Configuration Management Analyst will be governing the Service Asset & Configuration Management process, ensuring all updates to the CIs in the ITSM tool adhere to the process and continual maturity of process is carried out.
You will also provide SME training capability for SACM Process and Tooling for the Technology Community.
Key responsibilities of the role:

• Assist the SACM Process Owner with process, and CMDB and Configuration Item scope definitions.
• Ensure that the Service Asset and Configuration Management Process is used correctly within the LSEG.
• Ensure the SACM Process, Procedures and Work Instruction documentation is complete, and reviewed on a regular basis.
• Help define and maintain CI naming and numbering conventions.
• Execute CI Identification activities to coordinate and manage compliance to CI identification/registration procedures.
• Design, develop and run Status Accounting reports for key stakeholders as required.
• Perform Verification & Audit activities to ensure that changes to the CMDB data are recorded and authorized, maintaining a high-level of completeness, correctness and compliance.
• Monitor and administer management reports and KPIs, providing variance explanations and initiating corrective action.
• Perform key data quality improvement activities, including CI de-duplication and compliance validation.
• Coordinate and deliver SACM training, and best practice advice & guidance to colleagues.
• Undertake a Continual Service Improvement (CSI) Process activities as required.
• Interface with other Service Management Processes (e.g. Change Management) to ensure that SACM Policies and Process are complied with and followed correctly.
• Perform any other SACM-related tasks that the organisation or SACM Process Owner requires..

Enter key behaviours and skills required to be successful in the role:

• At least 3 years’ experience working in Service Asset and Configuration Management within an IT Service Management environment
• Relevant industry qualifications, ITIL V3/4 foundation minimum.
• Usage of Service Now including Data Certification and Reporting.
• Experience operating in a regulated, financial services environment.
• Stakeholder and Team management
• Excellent communication skills- written and verbal in English.

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
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