• Defect Analysis: Understand and analyses the issue raised by the customer and convert it into a Production defect, with detailed specifications of the issue, its impact and the environment where it was caused.
• Estimation: After understanding the issue, estimate the effort required for development of the fix considering the complexity and dependency.
• Investigation: Analyze the issue and come up with the most technically feasible solution and document the investigation for developer’s reference.
• Impact Analysis: Analyze and Investigate on all functionality and applications which are impacted…
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