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Private Jobs / Private Sector
Maersk Hiring for Customer Service Team Leader, Gurgaon at Gurgaon Full Time
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Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with the ability to take on multiple tasks in a constantly changing environment?
We offer
In line with vision and direction set by Area Twill Manager, ensures the team’s performance on and delivery of customer-centricity and digital first by growing the Advancement segment through the Twill value proposition. Lead and develop a cross-functional team with the medium- to long-term aim of driving down cost to sell and cost to serve, and running a profitable business model. Provide insights and sparring to co-create vision and direction with Area Twill Manager.
Key responsibilities
Grow Advancement volume and revenue :-
Build and nurture a healthy pipeline of new customers, by working closely with Marketing
Drive sales productivity through continuously improving effectiveness of digital channels and lead quality
Retain and upsell new products and services to existing customers
Customer Satisfaction :-
Actively monitor local NPS status and drive local improvement
Digital first :-
Develop and share customer insights that can assist in enhancing the Twill value proposition
Improve cost to sell and cost to serve through strong collaboration with Marketing and Product to enable automation of customer service tasks
Develop and manage a cross-functional team :-
Set clear direction and targets for the team
Coach and develop direct reports
Manage team capacity according to customer needs
Monitor and manage team engagement
We are looking for
- Bachelor/Management degree with at least 7-10 years of work experience
- Should have 2-3 yeras of Team Leading experience
- Strong Customer Service experience
- Growth and digital sales mindset
- Passion for Advancement customers
- Data-driven both in decision-making and customer insights
- Continuous improvement and productivity drive
- Leading cross-functional teams in a virtual environment (leading others
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.
- India Gurgaon Local Commercial/Sales/Business Development
Last application date: 27/2/2022